Services

Delivery of
Products, Services
& Experiences.

Our services offer bespoke capabilities to strategise and design experiences in the digital world to engage and help achieve the goals of enterprises and their customers.

We intend to create quality user-centric design and change the way people experience the web and other digital interfaces.

At UniKwan, we believe that product design is the key to creating successful products. Our product strategy and growth design services help businesses to continuously improve and enhance their products to meet the needs and desires of consumers and meet their business goals. The goal of product design is to give the team a clear roadmap and goal, and to embrace experimentation.

North Star Metric Framework
Product Strategy
Product Management
Data Analysis & A/B Testing

We at UniKwan understand the extent of the craft of user experiences and designing user interfaces. We combine business viability, technical feasibility and user needs to create useful, usable and delightful digital experiences, allowing business to go deeper into user’s choices and needs.

User & Design Research
Information Architecture
Enterprise & Consumer UX
Conversational UX
UX Audit
Usability
UI Design & Development
UX Writing

To transform the customer experience, we have to keep our services at the centre of the consumer’s life. We at UniKwan have figured out a radical and practical approach dissecting through the paths of the consumer. We at UniKwan have been creating effective brand experiences for many of our business partners. Our experiential marketing techniques have been able to create confidence, dependability, trust and favourable emotional connections tailor-made to many target audiences.

Phenomenology & Experience Economy
Brand Interactions
Narratives & Storytelling
Customer Journey
Omni-channel Design & Digital Strategy
Data Strategy

In today’s fast-changing environments, we have provided practical, relevant and highly actionable solutions that meet customer needs. Through keen observation, research, co-creation and analysis, we have been consulting industry leaders and business giants by providing powerful innovation & design practices.

Design Thinking
Creative Confidence
Systems Thinking
Product & Service Innovation
Design Sprints
Service Design
Workflows and Governance
Design for Policies & Emerging Technologies

Corporates

Driving innovation and customer-centricity in mid and large organisations. Enabling lean process to execute & realising strategies.

Be User & Design led (Solve problems and induce a culture of customer-centricity)
Map the gap (Outside in perspective, Journey mapping)
Design & refine Products & Services (Usability, UX audits, Service Design)
Extend Design Capacity (Hire designers)

Startups

Assisting startups with the right product-market fit or solving problems of identifying new business avenues.

Product Accelerator (Lean UX, Design Sprints and Prototyping)
Be Design-led (Solve problems and identify new business avenues)
Brand Design

Public Sector

Setting up processes and tools to drive people-centred design for schemes, policies, outreach and advocacy.

Map the gap (Outside in perspective, journey mapping, workflows and governance)
Be citizen and design-led (Design thinking, Service design and design Sprints)
Design Roles (Hire Designers)

Process

Our Process

How We Work

Creative Work
With Clients

4-6 weeks

Project basis / Rapid Product design

2-4 months

Project basis / Product & Service Innovation

3-6 months

Project / Retainer (Speculative and Future business strategy)

6 months+

Build capacity

Help Center

Frequently Asked Questions

The reason behind starting UniKwan? What are your areas of focus as a design agency?

We value design because design values people and the planet. We see a huge opportunity for business to create a paradigm using design principles to align themselves to be future-ready. We intend to craft a meaningful & delightful digital experience that shapes behaviours and habits for users and customers to make relevant decisions for everyday life.

What separates UniKwan from other UX and web design agencies?

We are at the forefront of user-centred research, systems thinking, visual thinking, whiteboard thinking which are useful in problem-solving. These are our core value propositions, and we believe that crafting delightful and meaningful experiences is a derivative of the process. We strive to differentiate the brand in this massive digital space where the challenge is to make your brand stand out.

Designing strong narratives, value propositions and matching them with delightful products and interactions, we believe you can stand out and reach your audience.

Do you do brand and identity?

Our services are focused towards Research, UX, Product design & Customer experiences. With experience, we have realised a good customer experience has to be consistent and holistic. The brand design gives you the cohesiveness of a seamless experience and carries the message beautifully. Yes, we do work on brand & identify and strongly recommend all startups and companies to consider.

Can you help us redesign our legacy enterprise/B2B software?

Enterprise UX is integral to our services, and we do have a dedicated team working on this very interesting area of user experience. We follow a very systematic approach to mitigate the errors and give data visualisation and its usability a new meaning.

Delivery of Products, Services & Experiences.